Canalbox Uganda Review – Unlimited Fiber Internet

A new internet service provider has entered the Ugandan market. Officially launched on 21 July 2024 by Group Vivendi Africa (GVA Uganda), Canalbox Fiber is rapidly gaining recognition as a leading option for fibre-optic internet in Uganda, largely through word of mouth. After gathering several reviews from current users and being eager to test the service myself, I decided to try Canalbox to write a detailed and honest review of this unlimited internet provider.

How to get CanalBox Internet?
Getting Canalbox is quite simple. If you live in areas like Kira, for instance, and notice small signs on utility poles, chances are Canalbox agents in branded t-shirts have already visited your neighbourhood or will soon knock at your door. Alternatively, you can reach them through their official channels through Canalbox.ug.

In my case, an agent visited my home, and the process was straightforward. They requested my name, phone number, email, and a payment of UGX 130,000, which was processed via Airtel/MTN Pay to Group Vivendi Africa Uganda LTD. In return, I received a Canalbox router, a receipt, and both a confirmation email and SMS entailing my Canalbox customer portal login credentials: username and password for re-subscription and assistance. Soon after, I was contacted to schedule an installation within 24 hours.

Canalbox Installation Process
Installation took less than an hour. The installer ran a cable from the pole to my house and connected it to the router, giving me instant internet access.

Is Canalbox Internet Good?
Yes, Canalbox delivers reliable service, and I would recommend it to anyone looking for fast and stable home internet. So far, it meets the advertised speeds, though this could change over time, as has happened with other providers. For now, it’s a strong option.

Canalbox Uganda Packages (Speed and Pricing)
Compared to MTN, Airtel, and other internet service providers, Canalbox is competitively priced. It offers two unlimited packages: UGX 110,000 per month for 50Mbps and UGX 200,000 per month for 200Mbps, plus a one-time UGX 20,000 fee for the router and installation. The Wi-Fi supports up to 15 devices, while four more can connect via LAN cable, all at the same dedicated speed.

Potential Issues with Canalbox
Service delivery is punctual; installers arrive on time unless delayed by weather. However, communication channels could be better. It took me almost 24 hours to get a response after reaching out via their official call line and social media. I was assured this is being addressed.

Update [27 August 2025]: Canalbox Uganda’s biggest drawback remains poor customer support. While internet speeds are good, contacting Canalbox for help, whether to resolve outages or move your connection, is frustratingly difficult, and getting problems solved takes even longer.

One important note: the UGX 110,000 package offers 50Mbps download but only 10Mbps upload. This may seem limiting, but it’s sufficient for browsing, streaming, and video calls, which depend more on download speed.

Most importantly, Canalbox’s 50Mbps feels genuine, unlike other providers in Uganda who often fail to deliver what they advertise.

Additional Tip
Because Canalbox runs on fibre optic through a router, any power outage disconnects you. I suggest connecting the router to a power bank, similar to Red Telecom’s Smart Box, to stay online during blackouts. Ideally, routers would come with built-in backup power, more like a MiFi.

Canalbox Unlimited Fiber Internet review summary
Based on my experience, Canalbox is a strong contender for both home and office internet. It delivers the promised speeds, and the installation process is smooth and efficient. My review is completely unbiased, based only on personal use.

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