If the mobile data market weren’t almost limited to Airtel and MTN Uganda, with Lyca Mobile barely holding its small share, data bundles wouldn’t feel as expensive or run out so fast after loading.

In the fibre internet space, those two telecom giants now compete with a growing number of “unlimited” ISPs for a small but expanding customer base. With prices shifting wildly, not every attractive package is as good as advertised. In instances where prices are low, internet speeds and customer support often follow suit.

This guide walks you through Uganda’s major fibre providers, offering a firsthand look at pricing, speeds, and the common pitfalls that often go unmentioned.

Before that, it helps to understand how ISPs market their packages and where the gaps often lie. Speeds are usually listed as “up to,” not guaranteed, and are measured in Mbps (megabits), which is different from MB/s (megabytes per second) you see when downloading or uploading.

Difference between Mbps, Mb/s, and MB/s
Since 1 byte equals 8 bits, the number you see when downloading will always be lower than the advertised speed. For instance, a 50 Mbps connection translates to about 6 MB/s in real use. Tip: When you see a lowercase “b” (Mbps or Mb/s) instead of a capital “B” (MB/s), divide the advertised speed by 8 to estimate the actual file transfer speed.

Your experience will also vary based on network load, router limits, location, and time of day.

That said, before calling the number on that marketing flyer, note these realities: salespeople rarely share them.

Zuku Fiber Uganda
Starting Package: 25 Mbps at UGX 75,000
Highest Tier: 200 Mbps at UGX 200,000
Installation Cost: Free
Coverage: Kampala and selected areas of Wakiso
Common Issues: Frequent outages, poor customer support, payment challenges, and inconsistent speeds.
Best For: Small households looking for average unlimited internet plus an optional Zuku TV subscription, and are okay with occasional downtime if the price is right. (Zuku Fiber Review)

Simba Fiber Uganda
Starting Package: 30 Mbps at UGX 80,000
Highest Tier: 400 Mbps at UGX 499,000
Installation Cost: Free
Coverage: Kampala, Wakiso, Mukono, Jinja, Mbale
Common Issues: Difficult to contact customer support and occasional connection drops.
Best For: Households and small to medium offices in need of wider coverage and a relatively balanced overall experience. (Simba Fiber Review)

Canalbox Uganda
Starting Package: 50 Mbps at UGX 90,000
Highest Tier: 200 Mbps at UGX 200,000
Installation Cost: Free
Coverage: Kampala and selected areas of Wakiso
Common Issues: Poor customer support, slow upload speeds, peak-hour slowdowns, and delayed activation after payment.
Best for: Small households interested in streaming and video calls, and can tolerate slower uploads and peak-hour drops. (Canalbox Review)

Faibanet Uganda
Starting Package: 20 Mb/s at UGX 70,000
Highest Tier: 300 Mbps at UGX 500,000
Installation Cost: Free
Coverage: Kampala and selected areas of Wakiso
Common Issues: Poor handover between support teams and inconsistent speeds
Best for: Budget-conscious users who prioritise responsive customer care for basic browsing and streaming. (Faibanet Review)

Savanna Fibre Uganda
Starting Package: 20 Mb/s at UGX 67,000
Highest Tier: 250 Mbps at UGX 253,000
Installation Cost: Free
Coverage: Kampala and selected areas of Wakiso
Common Issues: Installation delays, weak routers, unreliable speeds, and poor communication after payment
Best for: Very budget-focused households needing entry-level unlimited internet for light use.

MTN WakaNet Fiber
Starting Package: 100 Mbps at UGX 110,000
Highest Tier: 500 Mbps at UGX 300,000
Installation Cost: Free
Coverage: Kampala and major towns
Common Issues: Speed throttling, downtime, and slow ground support response
Best for: Users in upcountry towns and existing MTN customers who want easier service integration.

Across all providers, fibre users frequently deal with downtime, inconsistent speeds, and slow customer support, especially when waiting for a technician.

Coverage remains another key limitation; most providers serve Kampala and selected areas of Wakiso. If you move outside these areas, you may need to switch providers entirely, which can influence your choice more than price or speed.

All packages are monthly. The challenges listed in this article are based on firsthand accounts gathered by the author from various users over time.